Cancellation & Refund Policy

1. Overview

This Cancellation and Refund Policy outlines the terms and conditions for canceling your booking at Sri Janaki Mahal Trust and the refund process. Please read this policy carefully before making a booking.

By making a booking with us, you agree to the terms outlined in this policy.

2. Cancellation Policy

2.1 Cancellation Timeframes

2.2 How to Cancel

To cancel your booking, please contact us through any of the following methods:

• WhatsApp: +91 8295588176
• Phone: +91 8295588176
• Email: vedpragyabharat@gmail.com

Please provide your booking reference number and guest name for faster processing.

3. Refund Process

3.1 Refund Eligibility

Refunds will be processed according to the cancellation timeframes mentioned above. Refunds are subject to the following conditions:

• Valid cancellation request made within the specified timeframe
• No damage to property or facilities
• Compliance with our terms of service
• Original payment method must be valid and active

3.2 Refund Processing Time

• Cash payments: Immediate refund upon check-out
• Bank transfers: 3-5 business days
• UPI payments: 1-2 business days
• Card payments: 5-7 business days

4. Special Circumstances

4.1 Force Majeure Events

In case of force majeure events (natural disasters, government restrictions, etc.), we may offer alternative arrangements or full refunds at our discretion.

4.2 Medical Emergencies

For medical emergencies that prevent travel, we may consider full or partial refunds upon presentation of valid medical documentation.

4.3 No-Show Policy

If you do not arrive by 11:00 PM on the check-in date and have not notified us, your booking will be considered a no-show and no refund will be provided.

5. Partial Refunds

In certain circumstances, partial refunds may be applicable:

• Early departure (with 24-hour notice)
• Service disruptions due to maintenance
• Room changes due to availability issues
• Other circumstances at management discretion

6. Non-Refundable Items

The following charges are non-refundable:

• Processing fees (if applicable)
• Damages to property or facilities
• Lost or stolen items charges
• Any additional services already provided

7. Booking Modifications

Changes to your booking (dates, room type, number of guests) are subject to availability and may incur additional charges:

• Modifications more than 48 hours in advance: No additional charges
• Modifications within 48 hours: Subject to availability and pricing
• Downgrading room type: Refund of difference (if applicable)
• Upgrading room type: Additional charges apply

8. Dispute Resolution

If you have any concerns about your refund or cancellation, please contact us directly. We will work with you to resolve any issues amicably.

For unresolved disputes, you may contact relevant consumer protection authorities in India.

9. Contact Information

For cancellation requests or refund inquiries, please contact us: